![]() I Have emailed both companies and so far have been completely ignored by Hypnos and one mail reply from Premier Inn at Home with a token “I replied to this last week “ Had they actually taken the time to read my email then they would see Todays issue was entirely different from last weeks delivery query email ! Do NOT buy a contract bed from Premier Inn Will be ensuring my next port of call will be Trading Standards Whether the damage to the bed is Hypnos or Premier Inn at home ? I have no idea as neither company appear to be interested and clearly now that Hypnos no longer supply to Premier Inn they are not even prepared to respond (Despite the fact nearly 1000 pounds of my money has been spent on a broken HYPNOS bed ) Please do not buy a Premier Inn contract bed regardless of what brand they are currently touting and avoid the nightmare this has now become. Given that I bought it from Premier Inn at Home and it IS a Hypnos bed made by HYPNOS. We have now discovered one of the drawers on the bed is broken and buckled and won’t fit on the runner properly. ![]() Was advised it would be ready 24//2 ,as Hypnos were “making my contract bed “ so it was a bit of a wait but thought it would be worth it ! WRONG After being told the bed was indeed ready and being delivered from the Hypnos factory in England to Scotland it was just short of a fortnight before I was getting it delivered (they must have walked it to Scotland) It was supposedly getting delivered by bespoke “keen and able “ delivery service WRONG I purchased this on the understanding it would be installed for me and all packaging taken away as well WRONG False advertising they do NOT install the bed nor take packaging away Furthermore ,I had to pay a handyman service Today to come and help me (after it was left on my room floor ) I was unable to attempt to assemble it due to my disability or I would have attempted to do so. I ordered and paid nearly a thousand pounds for a premier inn Hypnos contract bed for my home in December 2022.
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